Dell Optiplex 7040 Prompting for Bitlocker Recovery Key After Image Deploy from SCCM

Issue: Dell Optiplex 7040 Prompting for Bitlocker Recovery Key After Image Deploy from SCCM with a known good image task sequence successfully used to image Dell Optiplex 780, 790, and 7020s. After entering the Bitlocker recovery key, logging into Windows, suspending Bitlocker, restarting system, logging into Windows and resuming Bitlocker, machine continues to prompt for Bitlocker recovery key.

Reviewed device manager and all device drivers were loaded and functioning properly. Unloading and reloading previous version of TPM device driver and storage device drivers did not resolve the issue.

Resolution: Our testing found that installing BIOS firmware update 1.2.8 from the Dell driver page resolved the issue.