How to Perform a Factory Reset on an iPhone Without the Apple ID Password

In several different scenarios, one may need to perform a factory reset on an iPhone without knowing or being able to remember the Apple id password.

  1. turn off the phone
  2. connect the phone to a computer with iTunes installed and an active internet connection
  3. Hold the HOME and POWER button down until you see the Connect to iTunes screen
  4. If iTunes doesn't open automatically, open iTunes.
  5. iTunes will display a pop up that it has detected a device in recovery mode.

  6. Click OK
  7. The iTunes Home screen will open
  8. Click the “Restore” button in iTunes. If iTunes finds a compatible firmware on the computer, it will begin the restore immediately. Otherwise iTunes will download the appropriate firmware from Apple’s update servers
  9. Wait until Restore is completed, the device will boot to an out of box experience