In several different scenarios, one may need to perform a factory reset on an iPhone without knowing or being able to remember the Apple id password.
- turn off the phone
- connect the phone to a computer with iTunes installed and an active internet connection
- Hold the HOME and POWER button down until you see the Connect to iTunes screen
- If iTunes doesn't open automatically, open iTunes.
- iTunes will display a pop up that it has detected a device in recovery mode.
- Click OK
- The iTunes Home screen will open
- Click the “Restore” button in iTunes. If iTunes finds a compatible firmware on the computer, it will begin the restore immediately. Otherwise iTunes will download the appropriate firmware from Apple’s update servers
- Wait until Restore is completed, the device will boot to an out of box experience
Posts
